We’re pleased to share the 2024/25 Annual Report to Residents, all numbers have been rounded to the nearest whole number and relate to the financial year 2024/25. This year’s report also contains Tenant Satisfaction Measures (TSM) alongside our own key performance indicators. You can read the full TSM report here. If you have any questions about the report, please contact the team using the button below.
Respectful and helpful engagement – Tenant Satisfaction MeasuresSatisfaction that the landlord listens to tenant views and acts upon them
%
Satisfaction that the landlord keeps tenants informed about things that matter to them
%
Agreement that the landlord treats tenants fairly and with respect
%
We’re proud to see continued improvements in our resident satisfaction measures, and we’re grateful to everyone who has shared their feedback. Many residents have told us they value the improvements we’ve made, especially in areas like repairs, communication, and the overall condition of their homes. However, we know there’s more to do. Some residents have told us they want quicker responses to repairs, clearer updates on progress, and more consistent communication. Others have asked us to listen more closely and act more promptly when concerns are raised. That’s why we’re making it a priority to keep residents better informed about the progress of work and to strengthen how we communicate. We’re committed to treating all residents with fairness and respect, and to making sure our services continue to meet your needs.
Overall satisfaction
%
Taking everything into account, we’ve seen a mix of feedback from residents about the service we provide. Many residents expressed satisfaction, highlighting helpfulness, improvements, and a sense of being supported. Others raised concerns about delays in repairs, communication challenges, and feeling that their issues weren’t always addressed. A large number of comments were constructive, offering suggestions for how we can do better. We’re listening, and we remain committed to improving our services and ensuring every resident feels valued and well cared for.
For more on complaints and compliments see our complaints report
For more on complaints and compliments see our complaints report
